Tom Hanks plays the part of Mr. Rogers and does a great job of it. What we see is a very kind, gentle man, who respects children, gives them hope and helps them to be forgiving and understanding of others around them.
Why do police take general reports? The most brutal answer is because no one will remember the details in two days, much less two years and they will argue it constantly: but it is also because society needs a third party who should be an impartial fact evaluator.
How many of us measure our work by what job we do? American society measures too quickly our worth this way. There is a separation between mental and physical work.